Frequently Asked Questions
What services does PetLocker offer?
PetLocker provides veterinary services, pet care products, and veterinary medicine for hog and poultry farmers
How can I contact PetLocker?
PetLocker provides veterinary services, pet care products, and veterinary medicine for hog and poultry farmers
Where can I visit PetLocker?
We are located at EMC Bldg. 18 Felix Ave., Brgy San Isidro, Cainta, Rizal.
Which brands does PetLocker carry?
PetLocker carries brands such as Zoetis, Merial, Hipra, Vetoquinol, and more
How can I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase
What payment methods do you accept?
We accept Paymongo and direct bank deposit. You can choose your preferred payment option at checkout.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-7 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees and delivery times vary based on the destination.
What is your return policy?
You can refer to it in this page: https://www.petlocker.online/refund-and-returns-policy/
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Are your products safe for pets?
Yes, all our products are carefully selected to ensure they are safe and beneficial for pets.
Can I create an account on your website?
Yes, creating an account allows you to save your shipping information, track orders, and receive special offers.
How do I know which product is right for my pet?
Each product page includes detailed descriptions and customer reviews to help you choose the best item for your pet. If you need further assistance, our customer service team is happy to help.
Do you offer a subscription service for pet supplies?
Yes, we offer a subscription service for regular deliveries of pet food and other essentials. You can set your preferred delivery schedule and save on each order.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.