Frequently Asked Questions
What services does PetLocker offer?
PetLocker offers a wide range of pet supplies, including food, treats, toys, accessories, grooming products, and essentials for dogs, cats, and othear pets. We provide convenient online shopping to make caring for your pets easy and hassle-free.
How can I contact PetLocker?
You can contact PetLocker through our official website, email, or by sending us a direct message on our Facebook and Instagram pages. Our team will be happy to assist you with any inquiries.
Where can I visit PetLocker?
We are located at EMC Bldg. 18 Felix Ave., Brgy San Isidro, Cainta, Rizal.
Which brands does PetLocker carry?
PetLocker carries trusted pet brands including Royal Canin, Happy Dog, Happy Cat, La Mito, Kucho, Top Cat, Cindy’s Recipe, Cindy & Friends, Dencare, Inner Well, and many more to meet your pet’s needs.
How can I place an order?
You can place an order by browsing our products, adding items to your cart, and proceeding to checkout. Follow the on-screen instructions to complete your purchase
What payment methods do you accept?
Currently, we accept PayMaya and GCash. Coming soon, we’ll also offer Cash on Delivery (COD) and bank transfer options for your convenience.
How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 3-5 business days.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website.
Do you offer international shipping?
As of now, we only ship within Metro Manila and Rizal. International shipping is not available at this time.
What is your return policy?
You can refer to it in this page: https://www.petlocker.online/refund-and-returns-policy/
Do you offer discounts or promotions?
Yes, we regularly offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals.
Are your products safe for pets?
Yes, all our products are carefully selected to ensure they are safe and beneficial for pets.
Can I create an account on your website?
Yes, creating an account allows you to save your shipping information, track orders, and receive special offers.
How do I know which product is right for my pet?
Each product page includes detailed descriptions and customer reviews to help you choose the best item for your pet. If you need further assistance, our customer service team is happy to help.
Do you offer a subscription service for pet supplies?
Yes, we offer a subscription service for regular deliveries of pet food and other essentials. You can set your preferred delivery schedule and save on each order.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or refund as quickly as possible.